Kimpton La Peer Hotel

As a dedicated traveler who frequently chooses IHG Kimpton for my accommodations worldwide, I've accumulated more than 20 nights with Kimpton. Unfortunately, my recent stay has been the most disappointing. 1. The room and bedding were not up to standard; pervasive dust triggered my serious dust allergy, necessitating daily medication. 2. Despite assurances that our laundry, dropped off at 9:30 am for same-day delivery, faced delays. The staff visited twice to fetch it, and by day's end, they claimed there was nothing they could do, resulting in our clothing being sent back. 3. Throughout the day, staff replaced water and drinks in our room but neglected other cleaning. They approached us at 9 pm about room cleaning, posing a challenge with a sleeping child. 4. We were charged for items we never used. 5. Room service for breakfast, ordered for 8 am, arrived at 9:20 due to delays in preparation, disrupting our entire day's travel schedule. Will not stay here again.

Do not stay if you plan on valeting your Tesla. Stayed using our AMEX benefits and enjoyed the experience. Lovely welcome upon check in with an upgraded room and early access. Our room was spacious, no issue with noise though the stopper in our sink was broken so we did have to get an engineer to fix it. We received a nice welcome gift of small snacks and a water bottle. However, our rating is due to our issue with the Valet. We drove our Tesla up from San Diego knowing we’d need a charger. We contacted the hotel about a month in advance stating this need and asking if they have the ability to charge. Through 2 messages, they simply said as long as you valet ($65) we will have chargers available. Upon arrival, they informed us that they could not charge a Tesla due to the need for an adapter, which is quite surprising for a LA-area hotel. We’ve never had issues previously. Had we not contacted them previously with this request, I would be more understanding of our responsibility in needing an adapter. This could have been avoided with better communication.

I don't like leaving negative reviews for Kimpton because I have been an inner circle member for about 10 years, spend 95% of my travel nights in Kimpton hotels, and consider myself family. I have stayed at this location before but something is definitely off. I read some of the most recent reviews and they are right - this hotel no longer has a 5 Star feel at all. When I checked in the atmosphere felt off and the employees seemed uncomfortable when the managers were present. I really couldn't tell what it was and I don't know which level managers they were but I could tell when two of them came out the vibe changed and the air was so thick you could cut it with a knife. The managers also seemed very uninterested in the guest, and were very dismissive of the workers. I had a very uncomfortable feeling within myself and I felt uncomfortable for the people who were receiving this behavior. I tend to have friendly chats with the people I encounter at Kimpton hotels because I've spent hundreds of nights in their hotels and consider myself family. But these employees seemed hesitant or something, and the managers just seemed very indifferent to everything that was going on. I could tell they were trying to do their jobs but I am a retired organizational development consultant and it was very clear that something is amiss in this organization. I did not feel that on my previous visit back in March at all. So whatever changed, you all should consider changing it back.

Wish I could leave 0 stars. Save your money if you are trying to experience a 5 star hotel. This is 3 star AT BEST. This was the most awful check in process. I usually stay at Kimpton Everly but they were sold out and recommended this hotel as their sister hotel. First I called and made a reservation at this hotel then told the lady on the phone that we will be arriving around midnight to check in. When I arrived they could not find my reservation even though I had a confirmation code. Then they proceeded to start a new reservation at the front desk, only to find out it was $300 more than what was originally paid. So we tried booking online to save some money, since the total was $699 for one night on a Thursday. I’ll save the details - but to keep it short, due to “technical difficulties” it took an hour to check in. Woke up to banging and cleaning at 7am. Super thin walls. The hotel is dirty and not well taken care of at all. There’s pee in the elevator. Chipped countertops. Pee on the floor in numerous places. No bathroom amenities. They don’t open the door for you, don’t help you with your bags… NOT a 5 star hotel experience at all. Never coming here again. Would not recommend.

This hotel was disappointing. As soon I drove up I had a bad feeling about this place. When I booked this hotel it showed up as a 5 star hotel but when I got there it presented as no higher than a 3-star hotel. The room was dark and basic with a dingy carpet over tiled floor like a motel 6. The bed was a springy platform bed that was so uncomfortable that I woke up with back pain. Very surprised they are charging what they charge. I suggest you look elsewhere if you want a true 5-star.

Stayed several nights. Here the assessment. - friendly staff - great location - excessive hold of funds on your ccard - amenity fees which don't deliver basically anything towards parking, breakfast etc. - thin walls and windows, ie badly sound-insulated rooms - almost 24/7 multiple barking dogs to the backside of the building - room had zero dressers to allow for clothes storage - shower mixer was defect - relatively high valet parking costs, 65 USD per day